• What do vehicle owners need to do now?

    Vehicle owners do not need to do anything for the time being. They will be contacted directly by the FOCBS at the appropriate time (letter requesting registration in the ePortal). From December 2024, vehicle owners who register new vehicles in January 2025 can also register on the website www.natras.ch.

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  • We have several vehicles and would like to prepare the conversion, what can we do?

    Vehicle owners who opt for the NATRAS basic service can register as a vehicle owner with NATRAS on the dates described at and in the cases mentioned:

    • from 01 December 2024, registration will be possible for vehicle owners who place vehicles on the market for the first time in January 2025.
    • from 1 January 2025, registration is possible for vehicle owners who need to replace a defective Emotach.
    • from 01 March 2025, registration will be possible for all vehicle owners.
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  • Can the new device (vehicle recording system, VRS) be mounted on the existing Emotach bracket?

    NATRAS endeavors to ensure the simplest possible installation in existing vehicles as well as in new vehicles. Corresponding installation and connection recommendations are sent to registered users with the delivery documents.

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  • I will be registering a new vehicle from January 2025. When can I register as a vehicle owner or the new vehicle with NATRAS?

    Vehicle owners who register a new vehicle from 1 January 2025 can register with NATRAS from 1 December 2024. Registration of the newly registered vehicle will then be possible from 1 January 2025. Once the vehicle has been registered and the vehicle recording system (VRS) has been ordered in the online-service-desk (OSD), the vehicle recording system (VRS) must be properly installed no later than 10 days after the vehicle is put into service. The HVF III registration process begins with the first signal from the vehicle recording system (VRS). For the period between the 1st placing on the market of the new vehicle and the first signal from the vehicle recording system (VRS), the failure solution (ALL) in the online-service-desk (OSD) must be used, which will be available for these use cases from 1 January 2025.

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  • Who can register with NATRAS and when?

    Vehicle owners who opt for the NATRAS basic service can register as a vehicle owner with NATRAS on the dates described at and in the cases mentioned:

    • from 01 December 2024, registration will be possible for vehicle owners who place vehicles on the market for the first time in January 2025.
    • from 1 January 2025, registration is possible for vehicle owners who need to replace a defective Emotach.
    • from 01 March 2025, registration will be possible for all vehicle owners.
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  • I have an ADR-SDR certified vehicle. How is the new device (vehicle recording system, VRS) installed?

    Registered users can access the relevant information about the requirements for ADR-SDR certified vehicles at the online service desk. Interested workshops can contact NATRAS directly for information about the requirements for an ADR-SDR certified installation of the vehicle registration system (VRS).

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  • Is it still possible to participate in the pilot project?

    No. The participants for the pilot project have already been determined. The focus is on continuous testing of the new infrastructure and processes. The FOCBS will inform the owners as soon as it is possible to switch to HVS (LSVA) III.

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  • Are there already new vehicles that are pre-equipped for the installation of the vehicle recording system (VRS)?

    Yes, NATRAS has contacted the vehicle manufacturers and provided information on cabling. You can find cabling order options here: http://shop.natras.ch.w01eda05.kasserver.com/shop/.

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  • Can the installation instructions for the new device (vehicle recording system, VRS) be viewed in advance?

    The relevant installation instructions are available to registered users in the Online Service Desk (OSD).

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  • I have a defective Emotach, but have not yet been able to install the vehicle recording system (VRS). What do I have to do?

    Vehicle owners with a defective Emotach who opt for the NATRAS basic service can register with NATRAS from 1 January 2025. Until registration has been confirmed by NATRAS and the new vehicle recording system (VRS) has been installed, the corresponding registration form must be used as before. The registration process with the Emotach system ends with the first signal from the vehicle recording system (VRS).

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  • What happens if I forget to register the trailer on departure?

    It is possible to register manually in the so-called cancellation solution. Registered users can find instructions on how to do this in the online service desk (OSD).

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  • Why is the new terminal not being provided by the Federal Office for Customs and Border Security (FOCBS), as was previously the case with the Emotach?

    The corresponding operating contract stipulates that NATRAS will provide the owner with a new VRS (collection system vehicle) based on GNSS technology free of charge. Unfortunately, the current HVC technology (emotach) is not compatible with these requirements. However, care has been taken to ensure that simple connection and commissioning is possible both for migration operations and for equipping new vehicles. This means that the cabling of the existing solution can largely continue to be used.

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