Customer-oriented superstars wanted

Are you passionate about solving customer issues and providing the best possible service? We are looking for several dedicated customer service representatives (m/f/d) who can handle customer concerns professionally with empathy and communication skills. Join our team and help us take the customer experience to the next level!

Our state-of-the-art working environment in Adliswil offers the ideal platform for your professional development. We are looking for you if you are dynamic, solution-orientated and service-minded and if you are fluent in at least two of the following languages (French, Italian, English) in addition to fluent (Swiss) German. If you would like to make a meaningful and value-adding contribution with our motivated team, we look forward to getting to know you.

The position is available from 1 January 2025 or by arrangement.

  • Customer service employee (m/f/d) | Workload: 40% to 100%

    Natras Jobs

    Support our heroes of the street!

    Position: Customer service employee (m/f/d)
    Workload:     40% to 100%
    Place of work: Adliswil

    About us: Immerse yourself in the world of road heroes at NATRAS AG! Staring 2025, we will be providing the basic service for the brand-new national HVC collection system on behalf of the Federal Office for Customs and Border Security (FOCBS). With our innovative solution, we are taking the system into the third generation and are the only national provider to play a key role in shaping the future of the heavy vehicle charge (HVC III).

    Your mission: Be there right from the start and support vehicle owners with smooth onboarding to the systems of the National Electronic Toll Service Provider (NETS). As part of our dynamic customer service team, you will be the hero on the phone and at the computer, handling a wide range of enquiries from vehicle owners with expertise and speed. Your main tasks will include:

    • Processing customer enquiries by telephone and e-mail
    • Identifying problems, analysing errors and solving them in direct customer contact via our ticket system and telephone

    What awaits you: You can look forward to an exciting working environment in an innovative company that is playing a decisive role in shaping the future of heavy goods transport in Switzerland. You can rely on a crisis-proof and long-term job. We offer first-class social benefits in a friendly and dynamic team. Modern infrastructure, a fully equipped kitchen and a relaxed atmosphere are standard with us. Our offices in Adliswil are just a minute's walk from Sood-Oberleimbach railway station.

    Flexible working hours: Vehicle owner enquiries reach us from Monday to Saturday, from 07:00 to 18:00 (excluding Swiss public holidays). We understand how important an optimal work-life balance is. That's why we offer flexible working hours and workloads, so that you can optimise your working hours and easily fulfil your personal commitments.

    Your profile: Ideally, you already have experience in customer service and are motivated to support vehicle owners in the use of new technologies. With your precise work method and excellent communication skills, you are a real hero on the phone. In addition to fluent (CH) German, you are also fluent in at least two of the following languages (French, Italian, English).

    Ready to become a superstar? If you are ready to support our heroes of the road and make a significant contribution to the future of heavy goods transport, then don't hesitate any longer! Send us your complete application dossier using the form below. If you have any questions, please contact Kätlin Thommen (Human Resources) on 044 512 61 20.

    Join our team and be a part of the exciting journey ahead! We look forward to welcoming you!

Application form

Simply fill out the form below and upload your documents. As soon as we have received your application, we will review it with regard to the specific position for which you have applied.

    Letter of application* (max. 10 MB):

    Curriculum vitae*